Posts Tagged ‘customer service’
Beware of These Popular Scammer Tactics
As long as the world has people with money, there will be scammers who use fraudulent tactics to try and separate you from your hard-earned cash. Here are some of the more recently-used methods that scammers are using to try and lay claim to your money. One-time passcode (OTP) scams. Many legitimate companies use two-factor authentication…
Read MoreMastering Inventory: A way to improve your business all the way around
Mastering inventory levels is a key to many successful and growing businesses. Here are reasons why prioritizing your inventory management is something to consider for your business: Less shrink. Shrinkage represents cash that goes to waste because inventory is damaged, stolen, or past the sell date. Shrink represents an opportunity to improve the inventory control…
Read MoreTips to Keep Your Customers Coming Back
Happy, satisfied customers are essential to the health of every business. Increasing competition, online review opportunities, and unlimited access to information up the ante on the importance of quality customer service. Here are some tips to help your business thrive by meeting and exceeding your customers’ expectations: Understand your customers and their needs. As best you…
Read MoreCustomer Retention Metrics You Need to Know
Your business’s ability to retain customers is one of the most important components to sustained growth and profitability. Here are the three retention metrics useful for every business owner. Retention rate. Most customer retention is measured over a set period of time, typically one year. To determine your rate, take a look at the number…
Read MoreHandling Negative Online Reviews of Your Business
Here are some ideas on handling those pesky online business reviews. The best defense is a great offense. You don’t have to address negative reviews if you never have them in the first place. Proactively identify possible negative experiences and encourage customers to respond directly to you to resolve their issues. Know your dissatisfied reviewer. Before responding,…
Read More5 Tips to Keep Your Customers Coming Back
Happy, satisfied customers are essential to the health of every business. Increasing competition, online review opportunities, and unlimited access to information up the ante on the importance of quality customer service. Here are some tips to help your business thrive by meeting and exceeding your customers’ expectations: Truly understand your customer and their needs. As…
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